Quality Control in China
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Contents

1. General

1.1 Unless otherwise specifically and expressly agreed in writing by AsiaInspection Limited (hereinafter called "AI"), all services provided by AsiaInspection Limited are governed by the following general conditions of service, which prevail any purchase terms and conditions. We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this Terms of Use Agreement each time you view and use the Website.

1.2 Services carried out by AI, on behalf of an entity or individual from whom the instructions to act have originated ( hereinafter called the "Principal") will be carried out by using techniques and processes that permit an independent, impartial and objective approach.The end result of the Service will consist in a certificate or document (hereinafter called the "Report") communicating the collection of information AI has been requested to supply and will be delivered as a fax, a written document or an online report.

1.3 No other party than the Principal shall be entitled to give instructions to AI, particularly on the scope of inspection or delivery of Report, unless so authorised by the Principal.

2. Provision of services

2.1 AI in the capacity of an independent third party, supplies information in the form of ascertainment or recommendations for the special purpose of contributing to the prevention of the risks to which the beneficiaries of its services are exposed, and of helping them assure the quality of their products. AI's services (hereinafter called the "Services") consist of work performed by AI, including but not limited to :

  • audit of factories ;
  • pre-production inspections and quality control of the products ;
  • pre-shipment inspections and quality control ;
  • container loading inspections ;
  • during production inspections.

3. AI's obligations and undertakings

3.1 AI expressly reserves the right to act at its own discretion in accepting or declining a request for service, and cannot be compelled to accept or be held liable for declining a request for services or for products :

  • Falling out of its scope of activity or specialisation ;
  • Presenting geographical accessibility problems, such as services to be rendered or products to be found in restricted or highly remote areas ;
  • Requiring AI to obtain special permissions to operate such as governmental permissions.

3.2 AI undertakes to supply the Services it has accepted to carry out in a professional and timely manner, in accordance with proper professional practice and in compliance with :

  • The Principal's special instructions when ordering the Service and as confirmed by AI - the terms of reference should be duly signed by the Principal and AI -, and in the absence of such instructions:
  • Any relevant professional standard, trade custom, usage or practice ;
  • Such methods as AI shall consider appropriate on technical, operational and/or financial grounds.

3.3 AI shall exercise due care and skill in the selection and assignment of its personnel.

4. Principal's obligations and undertakings

4.1 To take all reasonable steps to assure AI has access to the site and materials on which Service will be based ;

4.2 To provide AI with all information and samples, as well as the documents necessary to complete requested Service, in a timely manner (and in any event not later than 48 hours prior to the desired intervention),except for generally available documents such as codes and standards, either directly or through suppliers or agents of the Principal ;

4.3 To insure that adequate instructions and notice are given to AI in due time to facilitate proper performance for the Service requested ;

4.4 To advise AI of the date on which the Services are to commence, or to be resumed, and also of essential dates affecting the item(s) for which Services are being rendered ;

4.5 Generally to render all reasonable assistance to AI in providing necessary instructions, information, documents, safety and security information in connection with the working conditions, required equipment and access (as the case may be).

4.6 Documents reflecting engagements between the Principal and third parties or third parties' documents - if received by AI - are considered to be for information only and do not extend or restrict the scope of the services or obligations accepted by AI.

5. Invoicing, fees and payment

5.1 Payment

Payment is expected online upon booking prior to the performance of the Service.Should payment occur after the performance of the Service (or more than 24 hours after booking for Testing), an extra 5% charge will be added to the order pricing.

All Inspections, Audits and Testing are billed together in one monthly invoice, issued at the month-end.

AsiaInspection offers three payment solutions, accepting both online and offline payments:

  • Online payments: AsiaInspection accepts payments via online service providers Paypal and Global Payments. Payments settled via these third party payment processing services are subject to their terms and conditions and payment processing fees.

    You may find these terms and conditions on their respective websites at www.paypal.com and www.globalpaymentsinc.com.

  • Offline payments : Invoices can be settled offline by transfer (T/T) for an extra +5% handling fee. Monthly invoices are payable immediately upon receipt, each party bearing their own bank charges (including intermediary bank charges if client's bank doesn't process the transfer themselves). Late payment will incur an interest charge at 1.5% per month, or fraction thereof.

5.2 Cancellation charges : we accept cancellation until 4 pm (China Time) the day before the projected Inspection date. After this limit, the Services booked will be charged in full.

AsiaInspection advises its clients to then re-charge this cost to their factory when the factory is proved to be mistaken.

In the case of an Order paid online and cancelled, AsiaInspection will credit the buyer's Credit Card account with Paypal Refund solution.

For Laboratory Testing (LT) orders, cancellation is not possible once the Testing has been launched by the Laboratory.

5.3 In the event that AI is being prevented from performing or completing in full requested Services, for any reason beyond its control, such as but not limited to, wrong information given by Client or Factory (e.g. goods not ready for Inspection despite information given by Factory,...), the Principal agrees to :

  • 5.3.1 Reimburse any expenditure, and out of pocket expenses made or incurred in relation to this Service ;
  • 5.3.2 Pay proportion of fees due for Services actually rendered and to release AI from all responsibility for partial or non-performance of the Services.

5.4 In the event when the Inspection must be cancelled on the projected Inspection day, because of wrong information given by Client or Factory (e.g. goods not ready for Inspection despite information given by Factory,...), the man-day will be considered spent, and AsiaInspection will charge full fee to Client as a 'missed Inspection' fee. AsiaInspection advises its clients to then re-charge this cost to their factory when the factory is proved to be mistaken.

5.5 Principal provided inspection sample(s) : If an inspection sample is provided by the Principal and shipped to an AsiaInspection office, and then must be re-forwarded by AsiaInspection to the Principal's factory, and the shipping charge exceeds $10 USD, then the shipping fee will be automatically added to the final invoice amount.

5.6 For Laboratory Testing (LT) orders:

5.6.1 Should the quotation given online upon Order booking vary once the Product Samples are received and checked by AsiaInspection, it is agreed that : - if the Test price increase is less than 25% or US$ 100, AsiaInspection will inform the Client and launch the Test immediately for quicker processing - if the Test price increase is more than 25% and US$100, AsiaInspection will seek Client's confirmation before launching the Test

5.6.2 The minimum charge for any Lab Test order is US$88 for standard delivery and US$108 for express.

6. Liability and indemnification

6.1 Limitation of liability

6.1.1 AI is neither an insurer nor a guarantor and disclaims such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.

6.1.2 Subject to the Principal's instructions as accepted by AI (as specified in the terms of reference), AI will issue the Report relating to the facts as recorded by it within the limits of the instructions received and on the basis of the documents and information provided by the Principal (refer to #4 above), but AI is under no obligation to report upon any facts or circumstances which are outside the specific scope of its assignment.

6.1.3 AI advice is given only in relation to documents and information provided by the Principal, and AI cannot be held liable if it has received incomplete or erroneous information.

6.1.4 In the event of false information being given to AI by a third party, AI accepts no liability.

6.1.5 AI undertakes to use its best efforts and to exercise due care and skill in the performance of its Services, and accepts liability only in case of negligence proven by the Principal.

6.1.6 AsiaInspection does not repack goods following an inspection; this should be performed by the supplier. Should the client request AsiaInspection repackage the goods, AsiaInspection is not liable for any possible damages or losses incurred related to the repacking process.

6.1.7 Subject to a building structural audit order being placed by the Principal, AI will conduct a visual audit of the property’s appearance and will prepare a descriptive report. AI shall take no responsibility in the case of damage or loss of assets, injury or death arising from problems with the property construction, the materials or with the equipment and how it is operated.

6.2 Indemnification

6.2.1 In the event of AI being held liable in respect to any claim of loss, damage or expense of whatsoever nature and however arising, its liability to the Principal shall in no circumstances exceed five times the total aggregate sum of fees paid for the specific single service for which a claim is made if no approved reference sample was provided by the Principal, and ten times if an approved reference sample was provided and available for the inspector at the factory on the day of inspection, or an approved AsiaInspection office two days prior to the scheduled inspection date subject to the inspection having been performed to an AQL minimum general inspection level II per product reference. See our AQL chart for details.

6.2.2 In addition, in case of the Service of pre-shipment inspections :

  • Where less than 100% of the production is complete, our responsability will only extend to those items completed at the time of inspection ;
  • The Report does not evidence shipment.

6.2.3 The Principal shall guarantee and indemnify AI and its servants, agents or subcontractors against all claims made by third parties for loss, damage or expense of nature arising, relating to the performance or non-performance of any service, to the extent that the total sum of such claims exceed the limitation of liability mentioned in Article 6.2.1.

6.3 In the event of any claim, notice must be given to AI headquarters (AsiaInspection Limited located at 5/F,Dah Sing Life Building,99-105 Des Voeux Road Central HK. Tel.(852) 8332 1345 - Fax. (852) 2774 2053) within seven days following discovery of the facts, or three months from the completion of the AI Service.

7. Termination of services

AI shall be entitled to automatically either terminate and/or suspend provision of services in the event that :

7.1 The Principal commits any material breach of its obligations under these terms and conditions and/or the terms of reference and (if such breach shall be capable of remedy) fails to make good such breach within ten (10) days of receipt of notice served by the Non-Defaulting Party (AI) requiring it so to do. Material breaches include, without limitation any wilful and deliberate breach by the Principal of its obligations under clause 4 hereabove ;

7.2 The principal is insolvent or unable to pay its debts, in suspension of payments, or convenes a meeting of or compounds with its creditors or has a receiving order made against it or (other than for the purposes of bona fide amalgamation or reconstruction) has an order made or a resolution passed for its winding up or for the appointment of an administrator to manage its affairs, business and property or has a receiver or administrative receiver appointed over any of its assets or undertaking or if AI takes or suffers any similar or analogous action in consequence of debt.

8. Privacy Policy

8.1 How Do We Protect Your Information?

8.1.1 All personal data held by AsiaInspection will be kept confidential except in such cases where disclosure is necessary to satisfy the purpose for which the data was collected. In these cases, information may be supplied to the following parties:

  • Any subsidiary, holding company, associated company, affiliate of, or companies controlled by or under common control with AsiaInspection.
  • Any individual who is under a duty of confidentiality to AsiaInspection; agreeing to keep such information confidential.
  • Any financial institution, charge or credit card issuing company, credit information or reference bureau, or collection agency necessary for establishing and supporting the payment of any services being requested.

8.1.2 Personal data may also be disclosed to any person or persons that have a right to access such information, provided they are able to prove their authority to access such information. For example, if AsiaInspection were served with a court order demanding certain information regarding the customer, then AsiaInspection would disclose the information to the duty appointed officer of the court.

8.1.3 AsiaInspection reserves the right to send, either by email, mail or phone, promotional offers on behalf of third-party partners that may complete the services provided by AsiaInspection; this may include, though is not limited to, sample delivery, web analytics, data analysis, etc. You may opt out at any time by contacting customerservice@asiainspection.com

8.1.4 Unless explicitly required otherwise, AI may use the customer's company name and logo as exhibits of the work performed.

8.2 Access to and Correction of Personal Data

8.2.1 To edit your personal and corporate information at any time, write to customerservice@asiainspection.com, and :

  • Specify the data which is incorrect, the reason why it is incorrect, and the appropriate corrections.
  • Provide proof of identity verifying that the individual making the request is authorized to request such corrections.

8.2.2 AsiaInspection will, upon satisfying itself of the authenticity and validity of the correction request, make every effort to comply with and respond to the request within the shortest period of time. You have the right to request that AsiaInspection delete your account, voluntarily terminating your access to AsiaInspection services.

8.3 Data Retention

8.3.1 Webmaster will destroy any information it may hold in accordance with our internal retention policy. This policy requires that information will only be retained for as long as it is necessary to fulfill the original or directly-related purpose for which it was collected, unless such information is retained to satisfy any applicable statutory or contractual obligations.

8.4 Electronic Notification

8.4.1 To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, electronic mail, or instant messaging.

8.4.2 If you don't want to be on our mailing list or limit communications, you can opt out anytime by updating your preferences or email customerservice@asiainspection.com

8.4.3 Should you have any further queries, don't hesitate to contact us! Our team will gladly answer any of your questions!

8.5 Cookies

8.5.1 What are cookies?

Cookies are small text files that AI websites place onto your computer.

8.5.2 Why do we use them?

Cookies are used to help us improve your experience when using our websites – for example, storing your language setting.

The information we collect from cookies enables us to:

  • Tailor our websites to your personal needs
  • Remember the notifications that you have been shown, so that you are not shown them again
  • Make improvements and updates to our websites based on the way you want to use them
  • We do not use cookies to identify you personally.

8.5.3 How can you manage your cookie settings?

To ensure you get the best possible experience when visiting our websites, we recommend that you accept cookies. You can control whether you are happy to accept cookies through your browser settings. However, if you do not wish to accept cookies, you may not have access to all the features of our websites. You can find out more about managing your cookies by accessing the 'help' button on your browser or visiting http://www.aboutcookies.org.

8.5.4 What kind of cookies do we use?

We only use cookie types that help achieve the purpose listed above. Since we do not display third-party advertising on our website, we don’t use Targeting/advertising Cookies. They are used to deliver adverts that are relevant to you and your interests. Website operators usually give advertising networks permission to place these cookies. These cookies remember the website you have visited and the information is shared with other organizations, such as advertisers. These cookies also ensure that the number of times you are shown an advertisement is limited and measure how effective a campaign is.

8.5.5 Should you have any further questions about the use of cookies on the AsiaInspection's website, please email customerservice@asiainspection.com.

9. Miscellaneous

9.1 The Report will reflect findings of the Service at the time and place of Service. This Report does not discharge sellers and suppliers from their legal and/or commercial obligations towards the principle.

10. Applicable and Governing law, Jurisdiction and settlement of dispute

10.1 Unless otherwise provided, these terms and conditions shall be governed by and construed in accordance with Hong Kong Law.

10.2 All disputes or differences of any kind whatsoever between the parties in connection with or arising out of the services shall be submitted to the non exclusive jurisdiction of the courts of Hong Kong.

11. Language

These terms and conditions have been drafted in English. In case of discrepancy, the English version shall be controlling for all purposes.


 


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